If you like to get in touch with the team at Hay-on-Wye Dental Centre, please use the contact form or details below.
Hay-on-Wye Dental Centre,
Hay on Wye,
Hereford HR3 5AJ.
Monday: 8.45am - 5.00pm
Tuesday: 8.45am - 5.00pm
Wednesday: 8.45am - 5.00pm
Thursday: 8.45am - 5.00pm
Friday: 8.45am - 4.00pm
Zero Tolerance Policy
Please note that this dental practice employs a zero tolerance policy with regards to behavior towards our staff. Any person(s) found physically or verbally abusing dentists, nurses, support staff or other patients will be reported to practice management and further action can be taken against perpetrators who are behaving in such a way. Every person in our practice has the right to be spoken to and acted towards in a respectable and polite manner - thank you for the majority who behave in this way.
Code of Practice for Patient Complaints
We want all our patients to be pleased with the service that they receive, so we take complaints seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.
A complaint may indicate a failing on our part, which we can learn from and make improvements to our service. We will adopt a ‘no blame’ approach when investigating a complaint and especially where individuals are identified, with the aim of reaching a satisfactory conclusion. We will, at all times, be polite and respectful to our patients.