TELEPHONE
01497 820 421

Opening Hours

Monday to Thursday 9.00am to 5.00pm

Friday 8.00am to 4.00pm

Opening times may vary due to clinic variation, staff training & holiday

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Code of Practice for Patient Complaints

We want all our patients to be pleased with the service that they receive, so we take complaints seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.

A complaint may indicate a failing on our part, which we can learn from and make improvements to our service. We will adopt a ‘no blame’ approach when investigating a complaint and especially where individuals are identified, with the aim of reaching a satisfactory conclusion. We will, at all times, be polite and respectful to our patients.

Code of Practice for Patient Complaints PDF

Data Protection Policy

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